F.A.Q.

Can I order 1, 2 or 3-color printing from you?  [Back to top]

Yes you can, but you get the best value for your dollar with 4 color process. If you’re after specific PMS colors, there is no alternative but to go this way as CMYK will never achieve the pure color your after.

Call our office during normal business hours so we can discuss the best method to print your job at 1 866 400 0098 or use the custom quote form on the top tab and submit your request.

Can you print jobs that are different than the standard formats that you offer in your store?

Normally yes, use custom quote form to request a quote on any job that doesn't fit our standard formats listed in our store.

Is there an extra charge for bleeds?   [Back to top]

We do not charge extra for bleeds, all our prices include full bleeds free of charge. See our File Prep tab for a full explanation of bleed standards we accept.

How do I order multiple pieces?   [Back to top]

The PrintFarm site allows you to do multiple orders at one time and will give you real time shipping quotes.

What kind of paper will my job be printed on?  [Back to top]

We have several paper types available, depending on what your needs are. The individual pricing for every stock is available on the product you select from our online store.

How well will my job match what I see on my monitor?  [Back to top]

This is very tricky to answer, we can only print files supplied based on you having the proper software and monitor to color correct any issues you have prior to sending the job. We can’t color correct your file, so it’s imperative that you correct any flaws or color issues before you submit your file to print. Please see our RGB - CMYK Information page under File Preparation tab for important instructions on getting the results you want.

Will you match a sample I print out on my own printer, or a previously printed sample.

The only way we can match what your expecting is if you request a digital proof. Requesting a proof will delay your print job, cost extra depending on size and will require you to send the proof back to our office so we can match on press.

Is there any special discount on volume?  [Back to top]

Yes, if place an order that exceeds $1000, call our office before you place the order online so we provide you with a promotional discount code.

How do I upload multiple art files?  [Back to top]

Once your order has been successfully processed and you have selected your items for checkout, you will encounter our FTP file upload browser- make sure you have reviewed the file formats we accept before you reach this stage. Depending on how many items are in cue, the file browser will allow you to upload.

What happens if I accidentally close the file upload browser.  [Back to top]

No worries, we have your order number to correspond with your file. If we encounter an issue where closing the browser, please feel free to contact us during normal business hours so we can arrange for you to send us the file direct to us.

How long does it take for me to get the proof of my job?  [Back to top]

Once you have placed your order, you should get it within 2-3 business days after we receive your order and the time your order was placed.

How long will it take to get my order?  [Back to top]

The PrintFarm Online Store site allows you various ship options depending on how quickly you need it. Once you checkout, the UPS shipping module will give you various options on delivery times.

How can I get my order even faster?   [Back to top]

On some items, we have 24 hour turnaround service. Those items are clearly labeled. Only those specified items can be printed in that time period. Those items that do not offer 24 hour turnaround can not offered in this timeframe.

Do you ship international?  [Back to top]

Our online shipping prices are valid within the continental United States. We currently are not structured to ship to foreign destinations

Where can I check shipping transit times?  [Back to top]

Please call our office if your looking for specific tracking numbers on your items.

Will I always receive exactly the quantity I order?  [Back to top]

Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for unders of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order between 10-15% over the minimum quantity you need. This will ensure that your mailing requirements will be met.

What if I want to change something on my order after I've placed my order?  [Back to top]

Once your file has been submitted, we have no means of doing any changes to it because our automated system will begin the process of setting the job to print. This is why it is important to review your orders and files carefully prior to submitting. Only jobs that request proofs will be allowed files to be resubmitted.

Can I send you documents created in MS Word, Publisher or PowerPoint?  [Back to top]

No, be sure to follow our guidelines of files we accept. Our FTP upload will ONLY take JPEG and TIFF files and reject all others that do not conform to these standards.

What is the difference between the RGB and CMYK and why does it matter?  [Back to top]

RGB refers to the primary colors of light, Red, Green and Blue, that are used in monitors. CMYK refers to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in "4-color process printing”- the combination of these 4 colors will produce your final printed piece.

The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colors as we see them on our monitors. All RGB will be rejected

Many programs have the capability to convert the layout/images from the RGB color space to the CMYK color space. You must convert your colors from RGB to CMYK giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark colored text over it, so that the text remains readable. See our RGB and CMYK details in our File Prep tab so your job is printed properly.

How can I know what a particular CMYK color combination will look like?  [Back to top]

The only way to see what your CMYK color will look like is to do a color proof. This will give you an approximate look to your final piece. Please note that proofs are on gloss stock, if you are running on uncoated stocks, colors will tend to be a bit darker due to ink absorption into stock.

How do I check for proper imposition or backup?  [Back to top]

"Imposition" and "backup" refer to how the front of a printed piece is oriented to the back. In the case of a brochure, you normally turn it over right-to-left (like you turn the page of a book, in order to have the back side read correctly -- not upside down.)

You must submit files as individual pages. PLEASE DO NOT SEND FILES AS PRINTERS SPREAD. Be sure to a create a "mockup" or "dummy." prior to submitting your files so you can check for correct order, this is especially important when a job will be folded. If the job is very critical with complex crossovers, it is best to overnight us your mockup.

How much bleed should I have for all printed items?  [Back to top]

¼ inch is the correct amount you should allow for all pages that require bleed.

How long will it take to upload my files?  [Back to top]

It will vary depending on four factors- your file size, the speed of your internet connection, the total number of files you will be sending and the volume of Internet traffic at the time you send it. Our upload browser will let you know which files have been successfully uploaded.

Can I retract a file that has been upload?  [Back to top]

It is very important that you choose your files correctly, properly labeling your files will help you better select the files you choose to upload when you reach the browser area. We match your order number to the file you submit, file retraction is impossible at this point.

How do I place an order and have my graphic designer upload my files separately?  [Back to top]

All orders and files must be placed at the same time using a valid credit card. Our system does not hold orders and someone can submit files later. You must do a complete checkout with your files uploaded in one setting.

What happens if my connection gets interrupted while I’m uploading a file?[Back to top]

This will be a special case that you would need to call us so we can arrange an alternate way to get your file. Once your credit card has been accepted, the system generates an order number that we can see the details of your order.

What major credit cards to you accept and do you accept any other methods of payment?

Visa, Mastercard and American Express or debit cards that link to Visa and Mastercard. These are the ONLY three methods we accept. Fraudulent use of a credit card will be reported immediately to the proper authorities. At PrintFarm, your credit card information will not be shared with ANYONE. We consider your information as a high security risk if it falls into the wrong hands, so we have procedures in place to ensure our accounting department files all records accordingly.

What do I do if I received damaged boxes?  [Back to top]

If you receive boxes that have been damaged in transit, please contact the shipper with the affected boxes tracking number. We do not guarantee any form of delivery conditions once it has left our floor. While we pack our jobs to industry standards, we cannot control the method of how the package will be handled in transit, thus NO REFUND or CREDIT will be given due to negligence of a shipping carrier. Lost packages with valid tracking numbers are issues between the shipping carrier and the receiver.